Privacy Notice

1. Who We Are

North West Domestic Construction ("we", "us", "our") is a construction company based in Cumbria, England. Our registered address is 54a Main Street, Cockermouth, CA13 9LU.

You can contact us by:

• Phone: 07502 026506
• Email: northwestdomesticconstruction@gmail.com

We are the data controller for the personal information you provide through this website. This means we decide how and why your personal information is processed.

2. What Personal Information We Collect

We collect the following types of personal information:

• Contact/enquiry forms: Your name, phone number, the service you are interested in, and any additional details you choose to provide about your project.
• Account registration (if applicable): Your email address and password, if you choose to create an account to access protected areas of the site.

We do not collect any special category personal data (such as health, racial origin, or religious beliefs).

3. How We Collect Information

We collect personal information directly from you when you:

• Fill in and submit a contact or enquiry form on this website.
• Register for an account or log in to the site.

We do not use any third-party analytics, advertising, or marketing tracking technologies on this website.

4. Why We Collect Information and Our Lawful Bases

We use your personal information for the following purposes:

• To respond to your enquiry: We use your name, phone number, and project details to contact you about your enquiry and provide a quote. Our lawful basis for this is legitimate interests (Article 6(1)(f) UK GDPR) — we need this information to respond to potential customers and operate our business.
• To provide our services: If you proceed to hire us, we use your contact information to arrange and carry out construction work. Our lawful basis is performance of a contract (Article 6(1)(b) UK GDPR).
• To operate the website: We use authentication data to provide access to protected areas. Our lawful basis is legitimate interests.

5. Who We Share Your Information With

When you submit a contact or enquiry form, the information you provide is sent by email to:

• northwestdomesticconstruction@gmail.com (our business email)
• mike@stanwixautomations.com (our website administrator, who manages form submissions on our behalf)

We do not sell your personal information to any third party. We do not share your information with any marketing or advertising companies.

6. Third-Party Processors and Services

The following third-party services process personal information on our behalf as part of operating this website:

• Base44 (platform provider): Provides website hosting, database storage, authentication, and email sending functionality. Base44 acts as a data processor on our behalf. base44.com
• Email delivery: Form submissions are transmitted via email to the addresses listed above using the Base44 email service.

Images displayed on this website (such as project photos) are hosted on Base44's image storage service (media.base44.com). These are public images of completed construction work and do not contain personal information.

7. Data Retention

We retain enquiry form submissions for as long as is necessary to respond to your enquiry and provide follow-up service. [CLIENT TO CONFIRM: specific retention period for enquiry emails and any customer records — e.g. "enquiry emails retained for 12 months, customer records retained for 7 years"]

Account data (email and password) is retained for as long as your account remains active.

8. Data Security

We take appropriate measures to protect your personal information, including:

• Using secure, encrypted connections (HTTPS) for all data transmitted through this website.
• Storing authentication credentials securely through the Base44 platform.
• Limiting access to enquiry information to authorised personnel only.

While we strive to protect your information, no method of transmission or electronic storage is 100% secure.

9. International Transfers

Your personal information is processed by Base44, which may use cloud infrastructure located outside the UK. Where this occurs, appropriate safeguards (such as Standard Contractual Clauses or the UK International Data Transfer Agreement) are in place to ensure your information is protected to UK GDPR standards. [CLIENT TO CONFIRM: if you are aware of specific international transfer arrangements, please provide details]

10. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

• Right of access: You can ask us what personal information we hold about you.
• Right to rectification: You can ask us to correct inaccurate information.
• Right to erasure: You can ask us to delete your personal information in certain circumstances.
• Right to restrict processing: You can ask us to limit how we use your information.
• Right to object: You can object to our processing of your information.
• Right to data portability: You can ask us to provide your information in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details in Section 1.

11. Withdrawing Consent

Where we rely on legitimate interests as our lawful basis, you have the right to object to our processing of your information. If you no longer wish us to contact you about your enquiry, you can ask us to stop at any time by phone or email using the details in Section 1.

12. How to Complain

If you have a concern about how we handle your personal information, please contact us first using the details in Section 1 and we will do our best to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent authority for data protection:

• Website: ico.org.uk
• Phone: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

13. Updates to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the notice was last revised. We encourage you to review this page periodically.

14. Related Documents

For information about cookies and similar technologies used on this website, please see our Cookie Policy. For the terms governing use of this website, see our Terms & Conditions.