Terms & Conditions

1. Introduction

These terms and conditions ("Terms") govern your use of the North West Domestic Construction website (the "Site"). By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

2. About Us

North West Domestic Construction is a construction company based at 54a Main Street, Cockermouth, CA13 9LU. We provide loft conversions, home extensions, kitchen and bathroom installations, patios and landscaping, and roofing services across Cumbria and surrounding areas.

Phone: 07502 026506 | Email: northwestdomesticconstruction@gmail.com

3. Use of the Site

You may use this Site for personal, non-commercial purposes to learn about our services and contact us about your project. You agree not to:

• Use the Site in any way that breaches UK law.
• Attempt to gain unauthorised access to any part of the Site, its systems, or data.
• Submit false, misleading, or fraudulent information through our contact forms.
• Use the Site to send unsolicited communications or marketing.
• Introduce viruses, malware, or other harmful code to the Site.

4. Service Information

The information on this Site about our services is provided for general informational purposes only. It does not constitute a formal quote, offer, or contract. The availability, scope, and pricing of our services may vary depending on your specific project requirements. For a formal quote, please contact us using the details above or submit an enquiry through our contact form.

5. Pricing

Any pricing information displayed on this Site is indicative only and does not constitute a binding quote. Actual prices depend on the specific requirements of your project, including materials, labour, site conditions, and other factors. A formal, itemised quote will be provided following an assessment of your project. [CLIENT TO CONFIRM: if any pricing is displayed on the site, confirm whether it is current and how quotes are provided]

6. Enquiries and Quotes

When you submit an enquiry through our contact form, we will use the information you provide to contact you about your project. Submitting an enquiry does not create a contract between you and us. A contract for construction work will only come into existence when a formal quote is accepted in writing and any required deposit is paid. [CLIENT TO CONFIRM: specific quote process, deposit requirements, and how contracts are formed]

7. Cancellation and Refunds

Cancellation and refund terms for construction work will be set out in your individual contract. [CLIENT TO CONFIRM: standard cancellation policy, deposit terms, and refund conditions]

If you wish to cancel an enquiry before any work has been agreed, simply let us know and we will stop contacting you.

8. Intellectual Property

All content on this Site — including text, images, logos, graphics, and design — is owned by North West Domestic Construction or used with permission. You may not copy, reproduce, distribute, or otherwise use any content from this Site without our prior written consent.

The North West Domestic Construction name and logo are our trademarks and may not be used without permission.

9. External Links

This Site contains links to external websites, including our Facebook page and Google Business profile. We are not responsible for the content, privacy practices, or terms of these external websites. Visiting external links is at your own risk.

10. Limitation of Liability

We make reasonable efforts to ensure the information on this Site is accurate and up to date, but we do not warrant that it is complete, current, or error-free. To the fullest extent permitted by law, we shall not be liable for any loss or damage arising from your use of, or reliance on, information on this Site.

This does not affect any rights you may have under consumer protection law that cannot be excluded.

11. User-Submitted Information

When you submit information through our contact forms, you confirm that the information is accurate to the best of your knowledge. You are responsible for ensuring that any contact details you provide are correct so that we can respond to your enquiry.

For information about how we handle your personal information, see our Privacy Notice.

12. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when the Terms were last revised. Continued use of the Site after changes are made constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from or relating to these Terms or the use of this Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.